Frequently Asked Questions
Everything you need to know about your Gaggia espresso journey.
Where does Gaggia North America ship?
We currently ship to all addresses within the United States and Canada. Please note that shipping times may vary based on your specific location and customs processing for Canadian orders.
What is the warranty period for a new espresso machine?
All new Gaggia espresso machines purchased through our official store come with a comprehensive 1-year manufacturer’s warranty covering parts and labor for any defects.
What is your return policy for machines and accessories?
We offer a 30-day return policy for most items. Machines must be returned in their original packaging with all included accessories. A restocking fee may apply to used equipment.
Do I need to use specific coffee beans in my Gaggia machine?
While you can use most beans, we recommend high-quality, non-oily espresso roasts. Avoid using flavored or torrefacto beans, as the sugar coating can damage the internal grinder and brew unit.
How often should I descale my espresso machine?
To maintain optimal performance and longevity, we recommend descaling your machine every 2-3 months, or more frequently if you live in an area with hard water.
Are payment plans available for larger purchases?
Yes, we partner with specialized financing providers to offer flexible monthly payment options at checkout, allowing you to enjoy your espresso machine now and pay over time.