Returns & Exchanges

At Gaggia North America, we want you to be fully satisfied with your espresso journey; if you are not content with your purchase, you may return your product within 30 days of delivery. All returned items must be in their original packaging and include all accessories to be eligible for a full refund.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via our online portal or email to request a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Machine

  Thoroughly clean and dry your espresso machine, ensuring all water tanks and boilers are drained to prevent damage during transit.

• 3.
  Secure Packaging

  Place the item in its original double-walled Gaggia box with all protective foam inserts, manuals, and portafilters included.

• 4.
  Ship and Track

  Affix the provided shipping label to the exterior of the box and drop it off at an authorized carrier location, keeping your tracking receipt for reference.